First class service! Straight forward to deal with, answered all questions quickly and a speedy turn around to mortgage offer being issued. I cannot recommend AJMS and the Team highly enough. I would…
Thank you so much to AJMS for helping out with my recent remortgage. Always available on his mobile to answer any questions I had and made the whole process as stress free as possible for me. I would…
AJMS was extremely helpful in arranging my remortgage. His excellent knowledge allows him to provide a fast, efficient and professional service. Previously I have tried to arrange these myself which …
Highly recommended explained everything well, went to and from the lender so many times making sure all was agreed before spending my money on a survey 5 star amazing service!
Thank you AJMS for helping us with our mortgage! We really appreciate your patience and for always being at the end of the phone to answer any questions no matter how big or small!
Thank you so much to AJMS for helping out with my recent remortgage. Always available on his mobile to answer any questions I had and made the whole process as stress free as possible for me. I would definitely recommend him to friends and family!
“I received protection advice from Brian at AJMS and we proceeded to arrange various insurances for myself & my partner. I am very happy with the service I received and the policy I was recommended, I wouldn’t hesitate to recommend Brian’s services to anyone looking to arrange their personal insurance. “
AJMS has been our mortgage/financial advisor for many years now. His knowledge and expertise is second to none and I can’t recommend his services enough!
Alexander James Mortgage Services - The Best Woking Mortgage Brokers
AJMS is extremely knowledgeable, professional, supportive and well versed in many financial services, including but not limited to Mortgages. I would highly recommend you engage with him and his company to assist with your financial needs and mortgage application. A one stop shop in financial services with friendly advice and exceptional service delivery. Happy Customer !!
Alexander James Mortgage Services - Woking Mortgage Brokers
AJMS has been very helpful and knowledgeable helping me out get the mortgage to get my first house. His knowledge does not only limit on mortgage but broader financial areas. I was a happy customer and would definitely ask him for your help if I will need to get more properties with mortgages or advice on financial planning.
I used AJMS over the course of the years for my property purchases. In all my dealings with him he has always given me impartial advice and in my opinion found the best rates on the market. I would recommend AJMS as an honest and genuine financial adviser.
We were recommended to use the services of Alexander James Mortgage Services by our then financial adviser.
In retrospect, this was an excellent recommendation as AJMS provided an outstanding service.
We were so impressed with the service that AJMS provided that when our youngest daughter decided to purchase a flat, we again secured the services of AJMS.
Who provided a first class service in helping her obtain a very competitive mortgage and appropriate life, critical illness, contents and health insurance cover.
And in the future will help her to set up a private pension fund.
So to anyone looking for sound, sensible and straightforward financial advice, we all recommend Alexander James Mortgage Services.”
Suite 120 Railway House, 14 Chertsey Road Woking, United Kingdom, GU21 5AH,
Buying a home in Woking is a major milestone. Perhaps you are enjoying your first summer in a new property, planning a state-of-the-art kitchen, or imagining a cosy home office where you can work comfortably.
But alongside the excitement, it is understandable to feel overwhelmed by the responsibilities that come with homeownership. Mortgage payments, household bills and family commitments can quickly become stressful if illness, injury or bereavement affects your income.
That is where mortgage protection insurance can play an important role. It is not about expecting the worst. It is about creating a sensible financial resilience plan, so you have more confidence that your home and lifestyle are protected if life takes an unexpected turn.

The UK protection gap: why it matters in 2026
Recent industry research published during 2026 highlights just how financially exposed many households remain.
The Financial Fairness Tracker found that approximately 73% of UK households were either struggling, experiencing serious financial difficulties or financially exposed. That is broadly three in four households. Meanwhile, Royal London’s 2026 Financial Resilience Barometer places the average UK adult in its “Economically Exposed” category, with around 30% classified as financially fragile.
These descriptions are not designed to frighten you. They show that many households have limited savings and little room for manoeuvre when income stops. For mortgage holders, that can create a particularly worrying situation.
Research from Novuna suggests that almost half of UK households could cover essential costs for less than two months if their main income stopped. Separate mortgage-holder research has found that 46% would struggle to maintain their mortgage within six months of losing income, while 21% could face difficulties within two months.
In Woking, where household finances can include sizeable mortgage commitments and everyday living costs, it is worth asking a straightforward question:
What would happen to our mortgage if our income suddenly reduced or stopped?
You do not need to have every answer today. Start by understanding the different types of protection available.
What does mortgage protection insurance mean?
Mortgage protection insurance is not always one specific policy. It is an umbrella term often used to describe several types of cover that may help protect your mortgage and household finances.
These can include:
Each policy responds to a different risk. The key is making sure you understand what your cover does and does not provide.
It is a little like packing for a British summer. An umbrella, sun cream and a light jacket all serve different purposes. Having one does not mean you have the others covered!
Life insurance: helping your family remain secure
Life insurance usually pays a lump sum if you die during the policy term. Depending on the level of cover, this money could help your family:
If you have a partner, children or anyone else who depends on your income, life insurance may be an important part of your financial resilience plan.
It is also important to check whether workplace benefits are enough. Many employers provide death-in-service cover, which usually pays a multiple of your salary if you die while employed.
However, this cover may not be enough to clear your mortgage, and it may end if you change jobs.
For example, imagine a household with a £300,000 mortgage. If the main earner earns £75,000 and has workplace life cover worth twice their salary, the benefit would be £150,000. That could leave a potential £150,000 mortgage shortfall, before considering other family costs.
This is an illustration rather than a prediction, but it shows why relying solely on workplace cover may leave families with difficult decisions to make.
Critical illness cover: support when a serious diagnosis changes everything
Critical illness cover typically pays a tax-free lump sum if you are diagnosed with one of the specific conditions listed in the policy.
The conditions covered vary between providers, but may include certain forms of cancer, heart attack or stroke. The definition, severity requirements and exclusions are important, so we will always talk you through the details rather than relying on the policy name alone.
The money could be used to:
A serious illness can be emotionally confusing and practically overwhelming. Having a lump sum available may give you more choices at a time when you need them most.
Critical illness cover is not the same as life insurance. Life cover generally pays on death, while critical illness cover pays on diagnosis of a qualifying condition during the policy term. Some policies can combine both types of cover.
Income protection: replacing part of your earnings
Income protection is designed to provide a regular income if you cannot work because of illness or injury.
Policies often replace a proportion of your gross income, commonly up to around 50% to 70%, subject to the policy terms and benefit limits. The payments may continue for a set period or, with long-term cover, potentially until you return to work, retire or reach a specified age.
This type of cover can help you continue paying:
Recent figures show why income protection is receiving more attention. Industry data reported that income protection paid out around £204 million in 2024, up 16% year on year. Wider UK protection-market reporting also recorded approximately £880 million in income protection payouts from 18,469 new claims in 2025.
The leading cause of claims has been musculoskeletal conditions, including back and joint problems. You do not need to work in a high-risk occupation for illness or injury to affect your ability to earn.
A common misunderstanding: income protection does not usually cover redundancy
One of the most important points to understand is that standard income protection generally covers your inability to work due to illness or injury. It does not normally cover redundancy.
Some people assume that “income protection” automatically means protection against any loss of earnings. That is not usually the case.
Mortgage Payment Protection Insurance, or MPPI, is different. It may cover mortgage payments for a limited period if you cannot work because of accident or sickness. Some policies can also include involuntary unemployment or redundancy cover, but strict conditions and exclusions apply.
For example, redundancy cover may not apply if:
There may also be a deferred period before payments begin, commonly between 30 and 180 days, and benefits may be limited to a defined period such as 12 or 24 months.
Always check the wording. If redundancy is a concern, ask specifically whether unemployment cover is included. We can talk you through the difference and help you avoid paying for cover that does not meet your expectations.

Build protection around your wider financial plan
Mortgage protection insurance should form part of a wider plan rather than being considered in isolation.
Start by reviewing:
Your mortgage balance and monthly payment
Would your existing cover clear the mortgage, reduce it or simply help with payments for a short period?
Your savings
How long could your emergency fund cover essential bills? Start putting some extra pennies aside where possible. Swapping a few takeaway coffees for home-brewed options will not solve every financial challenge, but small habits can build a useful buffer over time!
Your workplace benefits
Check sick pay, death-in-service cover and any employee assistance schemes. Remember that benefits may change when you change employer.
Your family’s needs
Think about childcare, school costs, debts, household responsibilities and the lifestyle you would want your family to maintain.
Your mortgage plans
If you are considering a remortgage, it can be a useful opportunity to review your protection at the same time. Our remortgaging advice for residential properties can help you consider whether your current deal and cover still suit your circumstances.
Do not forget to check your mortgage terms before making changes. Early repayment charges may apply if you leave your current deal before the agreed date. We can help you weigh up the potential savings and costs rather than rushing into a decision.
How AJMS can help Woking homeowners
Protection can feel confusing, especially when product names sound similar and policy exclusions are written in technical language.
As your local mortgage broker in Woking, we can review your circumstances, explain the options in plain English and help you consider how life insurance, critical illness cover, income protection and MPPI might fit together.
Our mortgage protection guide explains why protecting your mortgage matters, while our guide to life insurance explores the questions many homeowners ask after their mortgage is agreed.
We are not here to recommend cover simply because it exists. We will listen to your priorities, budget and concerns, then help you understand the available choices. Our wider mortgage service includes access to over 12,000 mortgage products, support with paperwork and responsive guidance throughout the process.

Take the next step with confidence
No one wants to imagine illness, redundancy or bereavement affecting their home. However, avoiding the conversation can leave a protection gap that becomes much harder to manage later.
Take a few minutes to check what you already have. Ask whether it would cover the mortgage, replace enough income and support the people who depend on you.
If you are a Woking homeowner and would like friendly, impartial guidance, contact Alexander James Mortgage Services for a no-obligation conversation. We can talk you through your options, relieve some of the stress and help you create a plan suited to your specific journey.
Whether you are reviewing existing cover, arranging a new mortgage or looking for remortgage advice, we’re always here to help!
Further reading
The information in this article is for general guidance and is not a personal recommendation. Protection needs vary between individuals, and policy terms, conditions and exclusions apply.